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1. 目標(biāo)
為大中華區(qū)（GCA）所有與數(shù)字工作場(chǎng)所相關(guān)的主題提供現(xiàn)場(chǎng)支持，涵蓋運(yùn)營(yíng)監(jiān)督、新解決方案測(cè)試、用戶采用和項(xiàng)目交付。
2. 數(shù)字工作場(chǎng)所產(chǎn)品范圍
a. 統(tǒng)一終端管理
? Windows/MAC 管理：SCCM、Intune、JAMF
? 企業(yè)移動(dòng)設(shè)備/自帶設(shè)備
? 虛擬化：Citrix、Azure 虛擬桌面（AVD）
b. 統(tǒng)一通信
? 固定電話：Teams、Cisco
? 會(huì)議室：Microsoft Teams Rooms、Zoom、Townhall 設(shè)備
? Exchange/Outlook 集成
c. 認(rèn)知智能與生產(chǎn)力
? M365 套件：Forms、Loop、Planner、Visio、Bing、Copilot
? 文件服務(wù)：SharePoint、OneDrive、文件共享
? Power 平臺(tái)：Power Automate、Power Apps、Power BI
3. 關(guān)鍵交付成果
? 優(yōu)化視頻會(huì)議、全體大會(huì)和電話/呼叫中心的解決方案
? 在數(shù)字工作場(chǎng)所領(lǐng)域?yàn)闃?biāo)準(zhǔn)化和合規(guī)性舉措提供支持
? 設(shè)計(jì)并提供基于角色的培訓(xùn)（普通話）、用戶采用情況和反饋收集，針對(duì)微軟生產(chǎn)力工具（Power Platform）
? 協(xié)調(diào)、監(jiān)督和跟蹤提交給相關(guān)數(shù)字工作場(chǎng)所支持團(tuán)隊(duì)的案例，確保信息傳遞準(zhǔn)確無(wú)誤以及服務(wù)級(jí)別協(xié)議的執(zhí)行
? 與職能技術(shù)基礎(chǔ)設(shè)施部門(mén)合作，領(lǐng)導(dǎo)并執(zhí)行 GCA 地區(qū)的數(shù)字工作場(chǎng)所部署/遷移項(xiàng)目
? 起草/開(kāi)發(fā)本地化的入職資源和自助材料（PPT/PDF 格式，少于 10 份）
? 支持其他數(shù)字工作場(chǎng)所相關(guān)主題，包括但不限于 Microsoft Teams、SCCM/Intune 以及其他生產(chǎn)力工具（Loop、Forms 等）
4. 績(jī)效指標(biāo)
? 合作伙伴和客戶滿意度（凈推薦值大于 80%）
? 培訓(xùn)（線上/線下，每次少于 1.5小時(shí)），知識(shí)文章、自助材料的開(kāi)發(fā)。（3 次培訓(xùn)，10 篇文章）
? 項(xiàng)目交付 - 按時(shí)且高質(zhì)量
? 數(shù)字工作場(chǎng)所相關(guān)事件/請(qǐng)求的服務(wù)級(jí)別協(xié)議（大于 95%）
? 語(yǔ)言技能：英語(yǔ)和普通話
1. Objective
Provide on-site support for all topics related to Digital
Workplace, covering operational supervision, new solution testing, user adoption
and project delivery across GCA (Greater China Area).
2. Scope of Digital Workplace Product
a. Unified Endpoint Management
· Windows/MAC Managment: SCCM, Intune, JAMF
· Corporate Mobile/BYOD
· Virtualization: Citrix, Azure Virtual Desktop (AVD)
b. Unified Communication
· Fixed Telephony: Teams/Cisco
· Meeting Rooms: Microsoft Teams Rooms, Zoom, Townhall setups
· Exchange/Outlook integration
c. Cognitive Intelligence & Productivity
· M365 Suite: Forms, Loop, Planner, Visio, Bing, Copilot
· File Services: SharePoint, OneDrive, Fileshare
· Power Platform: Power Automate, Power Apps, Power BI
3. Key Deliverables

• Solution optimization for video conferencing, townhall and telephony /call centers
• Support in standardization and compliance initiatives in Digital workplace area.
• Design and deliver role-based training (in Mandarin), user adoption and feedback collection for Microsoft productivity tools (Power Platform).
• Coordination, supervision and tracking the cases escalated to relevant digital workplace support team, ensure the precise transactions of information and SLA for resolution.
• Lead and execute of digital workplace rollouts/migration project for GCA region in partnership with the functional tech infra-areas.
• Draft\Develop localized onboarding resources and self-help materials in PPT/PDF (Less than 10)
• Supporting other digital workplace related topics, including but not limited to Microsoft Teams, SCCM/Intune and other productivity tools (loop, forms etc).

4. Performance Metrics

• Partner and customer satisfaction (NPS > 80%)
• Trainings (online/offline, less than 1.5h each time), Knowledge articles, self-help materials developed. (3 times training, 10 articles )
• Project Delivery – in Time and Quality
• Digital workplace related incidents/request SLA (>95%)
• Language skill: English and Mandarin