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Job Responsibilities:
1. Lead and mentor Security Officers in establishing world class customer service interactions by treating all customer's, guests, and visitors with personal, human-to-human interaction, and dignity
2. Think differently about security operations and how they impact the customer experience. Managers will have an impact on systems, processes, and quality standards which will enhance our exceptional service strategy
3. Managers are accountable for his or her actions, take pride and responsibility in the success of the program, and instill all those around them with the ability to excel in all they do; they must embody a positive attitude
4. Ensure Officers have the correct training and tools to complete their mission; report deficiencies to the customer Regional Security Operations Senior Manager
5. Ensure proper shift alignment and hold Officers accountable for their actions
6. Ensure rapid and safe response to all medical, fire, security, emergencies, and incidents; and ensure a comprehensive report is written documenting all aspects of the incident
7. Manage employee, guest, and visitor comments and complaints with one-touch service. One-touch service means a Manager, Supervisor, and Officer have the autonomy and authority to handle any customer needs
8. Provide management support to local and countrywide sites with regards to security operations
9. Support offices within the country to manage process and deployment of temporary and/or additional security guard force service as requested to support certain event or incident
10. Work in cooperation with SOC Supervisors/Managers to ensure consistency of security operations procedures
11. Support customer Regional Security Operations Senior Manager to manage security operations teams in the region
12. Motivate Officers to create a positive emotional connection with customer's, guests, and visitors
13. Ensure exceptional world-class security experience is consistently delivered
14. Ensure all building utility/service issues are reported as observed and instructed to facilities
15. Interact with a variety of persons including customers, employees, visitors, public safety officials, and emergency responders
16. Act as the Incident Commander during an incident or emergency response until relieved by higher authority
17. Identify theft, safety, and security issues
18. Provide security supervision and support during special events in the country
19. Shall be discreet and maintain strict confidentiality
20. Must maintain composure in handling or diffusing difficult situations
21. Other working assigned by customers and G4S