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Global Water Solutionshas a vacancy for Technical service engineer to join our committed GWS China based in Shanghai. We are seeking a customer-oriented and technical person with a solid background in engineering and a predisposition for problem solving.
The Technical service engineer will support the Quatreau Smart Tap business in the Asian region. The role will be responsible for providing Quatreau Smart Tap (and RO) installation services,provide after-sales technical support, and train others regarding Quatreau installation, maintenance and technical support in China and throughout the Asian region.
Responsibilities
· Perform installations and provide maintenance for Quatreau drinking water systems across the Asian region.
· Deliver effective technical support and troubleshooting to maximize system functionality and customer satisfaction.
· Develop and conduct training programs for customer technicians on the proper installation, maintenance, and troubleshooting of the Quatreau systems.
· Travel within the Asian region to perform installations, support, and training;
· Stay informed about product developments and integrate new technologies and methods into service practices.
· Collaborate with the manufacturing team in the UK for initial and ongoing training and development.
·Developandmaintaincomprehensivedocumentationforinstallations,troubleshooting procedures, and customer training materials.
·Assist the sales team intechnical presentations or demos to potential clients, especially during trade shows or when launching new products.
·Anticipate potential issues or bottlenecks in the installation or support phases and propose innovative solutions to prevent them.
·Ability to manage multiple projects simultaneously, including coordinating with other departments,managing timelines, and ensuring resource availability
· The position requires an initial training period at the Quatreau Manufacturing facility in the UK;candidates must be prepared for international travel and training.Understand the health and safety standards applicable in commercial kitchens and hospitality environments.
Attributes:
·Demonstrated technical proficiency, ideally in drinking water systems or related technical fields.
·Good command of English, with the ability to effectively communicate technical information and train others.
·Readiness to travel extensively across the Asian region;
·Excellent problem-solving skills with a strong customer service orientation.
· Prior experience in technical roles with responsibilities for installation, maintenance, and problem resolution.
· Experience working in diverse cultural settings is desirable, with a high value placed on cultural adaptability and collaborative skills.
· Willingness to work outside of standard business hours, as installations and maintenance in commercial settings, like hotels and restaurants, often need to be conducted during off-peak hours to minimize disruption.