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JOB DESCRIPTION
Senior Executive - AO&CS in the role of Customer Service
Job purpose:
To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.
Key responsibilities and accountabilities:
Assist customers through all procedures related to arrivals & departures in the following activities.
Reservations & ticketing:
Making reservations across the counter
Answering customer queries over the telephone.
Departures
Attend the pre – flight and post flight briefings.
Setting up of check in counters.
Screening of checked in baggage.
Maintain high quality of Check in procedures.
To assist customers with special requests.
Knowledge of DCS software
Arrivals
To assist customers with special requests.
To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.
Co-ordination with the baggage vendor for the damaged bags.
Follow up with the en-route stations regarding lost baggage.
Post flight departure
Filing of all necessary flight papers
Any other responsibility assigned by the management from time to time
職位描述
高級(jí)主管-航司代碼6E
工作目的：根據(jù)地面操作手冊(cè)和所有適用程序，按時(shí)進(jìn)行安全可靠的操作。
主要職責(zé)和責(zé)任：
協(xié)助旅客完成以下到達(dá)離港中相關(guān)的所有航班保障工作。包括不限于：
1、旅客的機(jī)票預(yù)訂和票務(wù)；
2、航班出發(fā)前的柜臺(tái)登記、行李托運(yùn)、特殊服務(wù)等其他旅客的服務(wù)
3、航前航后的航班簡(jiǎn)報(bào)匯報(bào)
4、提供所有飛行的必要文件等
5、上級(jí)交代的其他工作內(nèi)容
崗位要求：
機(jī)場(chǎng)外航地面工作經(jīng)驗(yàn)3年及以上
英語流利聽說讀寫能力，能作為工作語言
能接受排班制度，能接受夜班