Position: Customer Service Representative Key Responsibilities: ● Master Data Maintenance – New SAP account creation, extension of Customer sales area, the management of SAP PCCU, data cleaning according to needs, etc. ● Provide customer order receipt and handling in Greater China, South East Asia and other APAC country from receiving customer's order to shipment follow-up and complaint handling. ● Enter customer(external/internal) order into SAP system within required timeline and high accuracy based on standards and processes. ● Provide product availability and shipment schedule to customers within established guidelines. ● Track order fulfillment, monitor cross-country and/or domestic deliveries, through close work with overseas or local Logistics team, Forwarders and warehouses. ● Record customer complaints in the CRM system, coordinate the investigation with relevant parties and provide root cause, corrective and preventive actions to customers.. ● Support business growth and conduct special customer requirements if any. ● Other jobs that will be assigned according to Customer Service Team objectives. ● Participate in other Supply Chain activities if assigned. Requirements: ● Bachelor degree (STEM is preferred) ● Good oral and written communication skills in Korean and English ● Has relevant working experience in Customer Service, International Trade, Logistics or Supply Chain. SAP experience is highly preferred.) ● Good at Microsoft Office software, Good excel skill is highly preferred ● Good interpersonal skills and teamwork spirit. ● Strong analytical and problem-solving skills, quick in learning, and able to work under pressure.