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WHAT YOU'LL NEED TO HAVE
? Extensive knowledge in managing in a high pressured front of house food experience environment.
? Detailed understanding of IKEA local and global food safety and compliance legislation.
? Extensive knowledge of local market requirements and consumer habits in an omnichannel environment.
? Broad understanding of the IKEA brand including concept, core values and vision.
? Leadership skills in leading a high pressured front of house food experience.
? To be agile in prioritization, planning and organization.
? Communication and influencing skills with co-workers at all levels and functions.
? Ability to handle multiple topics and changing priorities/deadlines.
? Ability to maintain effective work and leadership behaviour in the face of setbacks or pressure.
? Self-reliant and self-motivated with the ability to work as part of a team as well as independently.
? Capable of communicating in English, both in writing and verbally.
YOUR RESPONSIBILITIES
? Responsible for the implementation of global and national compliance standards to secure a safe environment for customers and co-workers.
? Responsible for Retail Foundation, commercial strategy and the commercial calendar for IKEA Food in the store to maximize sales and profitability.
? Responsible for the maintenance and upkeep of digital communication for food in the store to maximize sales and profitability.
? Responsible for the implementation and adherence to the front of house operational instructions in meeting the customer to maintain operational excellence.
? Secure excellence in operations and high-quality standards of customer experience in all areas by cooperating effectively with the Food Operations Manager.
? Responsible for ensuring that all customer facing areas are in shape as new and that all equipment is in full working order.
? Contribute to the creation and implementation of the unit business plan and the IKEA Retail Food business plan and other action plans.
? Identify areas and improve the business to secure a seamless customer experience by seeking and acting on customer feedback.
? Secure a lean, diverse and high-performing team through building IKEA Food and IKEA competence whilst empowering co-workers to act on their own initiative.
? Responsible for the implementation of the global and national people and sustainability strategies.
ABOUT THIS WORK AREA
We deliver sustainable, extraordinary growth by creating a new, unique, inspiring and convenient meeting with the customers. We deliver a multi-channel experience that adds value to the many people and inspires a home furnishing movement.